Why My Claims Still Show "Unsubmitted" for Over A Week


Question: Over the past week I have billed claims and submitted them. They are now still sitting in the "Unsubmitted" file some of them for over a week? Is there another step I am missing?


Answer: It seems your EDT account has not been configured with our system. Please provide us your EDT information by login into our web portal: Navigate to the top right under “Welcome” → EDT → SETUP → and following the instructions. 

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