If the user attempts an incorrect password multiple times they will be locked out of the system. Please use the "Forgot password" to generate a new password at the log in screen before this happens. A new password will be sent to the email that is in our system.
Once the new password is received the user can go to the Settings (under username) -> Select "Password" on the left menu and create a new password.
For more billing tips, please check out our "Weekly Tip Library" at http://support.mdbilling.ca/categories/20082385-Weekly-Tip-Library
Questions? Check under the HELP tab or send an email to firstname.lastname@example.org