To resubmit a claim that has been rejected, click on the "Rejected Claims" on the left menu -> Click on the "Accounting ID" to open the claim to find the reasons for the rejection.
The rejection code/error message will be highlighted in red within the claim and will indicate the reason for the rejection. Most rejections are due to invalid patient demographics - health card, version code, DOB, etc.
The user can then correct the rejection and click "Save and Submit".
There is a helpful video on our Youtube channel called "How to Resubmit Claims"
For more billing tips, please check out our "Weekly Tip Library" at http://support.mdbilling.ca/categories/20082385-Weekly-Tip-Library
Questions? Check under the HELP tab or send an email to firstname.lastname@example.org