When a claim requires in depth assessing, the user will often be asked by their assessor to provide the patient notes for manual review.
To have a particular claim enter into manual review, select the “Manual Review” box, directly within the claim, and click the “Save & Submit” button.
The user will then need to fax the required notes to their Claim Assessor’s attention.
The process will be the same if you want to submit manual review for an out-of-province claim.
For instruction on creating a note for manual review in our system, see Manual Review Instructions.
If you do not know the contact info of your Claim Assessor, please refer to Finding Claim Assessor.
For more billing tips, please check out our "Weekly Tip Library" at http://support.mdbilling.ca/categories/20082385-Weekly-Tip-Library
Questions? Check under the HELP tab or send an email to firstname.lastname@example.org