Deleting a Claim
If the claim status is "Saved" or "Unsubmitted", you can delete the claim by going to "Lookup Claims" page -> "Action" -> "Delete".
If the claim status is "Rejected", "Paid", or "Adjusted Payment", you cannot delete the claim due to auditing purpose. However, you can archive a rejected claim by going to "Lookup Claims" page -> "Action" -> "Archive".
If the claim status is "Submitted", no changes can be made to it. You will need to submit an RA Inquiry form to your MoH claim assessor once the payment report has been received in order to make adjustments to the claim.
Please also watch our video tutorial named Claims - Deleting and Cloning: here
Instruction on creating an RA inquiry form in our system - click here.
Instruction on finding your MoH Claim Assessor - click here.
For more billing tips, please check out our "Weekly Tip Library" at http://support.mdbilling.ca/categories/20082385-Weekly-Tip-Library
Questions? Check under the HELP tab or send an email to email@example.com