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Archived a Claim by Mistake

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How to un-archive a claim

Question

I have amended the claims and resubmitted them to the system and please kindly re-transmit them to the Ministry of Health and Long Term Care.

I am using your software for the first time and wasn't aware I needed to add version code and diagnostic codes for all the submitted claims, hence the mass rejections.

I mistakenly sent some of the orders to the archive. The claims are valid, how do I amend these archived bills for resubmission?

Answer

We transmit your claims to MoH daily. your recently resubmitted claims will be uploaded to MoH by tomorrow.

Once you "archive" a claim, you can not undo the process. You will need to create a new claim. Try using the "clone" function - you can find out more by watching the Advanced Video Tutorial.

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