Can I Write Off A Claim?


Originally from ticket #1258.

Hi There

Can you please direct me on how to either archive/adjusted/writeoff a claim.

This is the scenario:

I have a claim account no 209, part of this claim was paid and the other part of it is not paid due to whatever reason.

I now need to adjusted/archive/writeoff this part of the claim so the the patient account can shows this or show a 0 balance.

Thank you for you help.




Only claims with REJECTED status can be archived. For auditing purposes, no other claims can be archived.


Hi there

Is there anyway that I can adjusted or write off this claim?




Unfortunately - there is no way to write off the claim. This is an audit policy, so that the physician knows what has been billed vs. paid.

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