One of my claims was rejected and one was a billing importer error.
I was just wondering if part of the full service is to track down the
reason for rejection and let me know how we can rectify it? If so, how
often should I expect to receive an email from you regarding the rejected
Correct. Full service includes fixing the billing importer errors and rejections. We will only contact you when there's missing information that we are unable to obtain another resources. You will also be receiving a monthly reconciliation summary from your billing agent within a few days after the your payment report arrives.
Please let me know if you have any other questions.