Rejected Claims



I just have a question regarding my rejected claims. When I look it up, the
error reads:

Error : EH2 - Version code does not match health number version code for
service date.

I'm not sure what the version code refers to. I double checked the health
card number with the version code, and it's the same. Is it referring to
the service code instead? How do I resove this?

Thanks so much for your help!


The version code is invalid. This happens when the Health Card expires, or
it was reported stolen. You need to contact the patient for the new
version code (if they got a new card already), if not, you have to ask them
to get a new card, and call them back again.


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