A telemedicine service code was billed, but SLI not entered, or vice versa. Telemedicine billings must include a Premium Fee Code and Service Location Indicator (SLI) code of ‘OTN’ to indicate that a consult was done through telemedicine.
Example Premium Fee Codes:
B100A – First Telemedicine Patient Encounter
B200A – Subsequent Telemedicine Patient Encounter
B101A – First Cancelled/Missed Telemedicine Patient Encounter
B201A - Subsequent Cancelled/Missed Telemedicine Patient Encounter
B102A – First Technical Difficulties Abandoned Patient Encounter
B202A – Subsequent Technical Difficulties Abandoned Patient Encounter
Enable the Service Location Indicator under MY PREFERENCES:
If billing Telemedicine, double check that both a fee code was entered and the ‘OTN’ SLI was selected. Resubmit the claim once both have been correctly added. The SLI can be selected in a claim, by clicking on the ‘Service Location’ entry box and selecting ‘OTN’ from the drop down.